EDR incidents and failed backups, handled per customer.
Neo triages Acronis EDR incidents and backup alerts for each customer and acts on them when you allow it.
What Neo does with Acronis.
EDR incidents
Neo reads each incident's detections and verdict and sets its state.
Backups
Neo reads why a backup failed and runs the protection plan again.
Customers and users
Neo reads services and usage and removes users who left.
Concrete work Neo handles in Acronis.
Triage an EDR incident
Neo reads the incident and, once approved, isolates the workload.
Fix a failed backup
Neo finds the cause, runs the plan again and dismisses the alert.
Offboard a user
Neo disables and deletes a leaver's Acronis user, so it stops billing.
Set it up with Neo.
Connect Acronis
Enter the credentials the Acronis card on Neo's Integrations page asks for. The setup guide shows where to find each one.
Start from a use case
Open the Acronis card's "What Neo can do" tab and press Set up with Neo on the job you want.
Build it with Neo Support
Neo Support picks the tools and the Acronis access the job needs, and builds the agent with you.
Questions about the Acronis integration.
What does Neo need to connect to Acronis?+
The credentials the Acronis card on Neo's Integrations page asks for, from your Acronis account. The setup guide shows where to find each one.
How do I set up one of these use cases?+
Connect Acronis, open its "What Neo can do" tab in the Neo dashboard and press Set up with Neo on the use case. Neo Support builds the agent with you.