July 22, 2026 · 45 min · live with Q&A
Builders Lounge is our monthly session where the Neo team gets together with the MSPs building on Neo to show what we are shipping, what is coming next, and how other shops are putting it to work.
In Episode 01: Ryan Rolph ran a live Chat Agents demo, Nik walked through where the platform is heading, and Joel Hanson at FusionTek and TJ Boparan at Kocho talked through what Neo actually resolves in their queues, and what it doesn't. We closed with live Q&A.
Ryan Rolph ran a live demo of Neo's Chat Agents, showing how they resolve end-user requests conversationally inside the tools technicians and users already work in, rather than as another ticket in the queue.
Nik walked through Neo's product direction for MSPs, what has shipped recently and what is coming next, and the thinking behind where the platform is going.
Joel Hanson walked through where Neo earns its keep in FusionTek's queue day to day, the ticket types it clears without a technician, and where they deliberately keep a human in the loop.
TJ Boparan shared how his team at Kocho rolled Neo out, the day-to-day work it takes off the service desk, and what they watch for as they widen its remit.
The team took live questions from attendees on implementation, guardrails, and getting started with Neo in a real service desk.
One session a month with the Neo team and the MSPs building on Neo. Register free and we'll send you the link, plus the recording if you can't make it live.
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