Neo Agent is an automated ticketing system for IT teams and MSPs. It works with your existing PSA and RMM tools to triage, route, and resolve repetitive Level 1 support tickets automatically.
An automated ticketing system for IT helps service desks manage support requests more efficiently by reducing the manual work involved in triage, routing, and first-line resolution.
Neo Agent acts as a digital Level 1 technician, helping IT teams process common requests faster while freeing engineers to focus on more complex issues.
Integrate Neo Agent with your PSA, RMM, and documentation tools so it can understand your ticket environment and support workflows.
Neo categorises, prioritises, and routes incoming IT tickets automatically based on context, urgency, and historical patterns.
Configure Neo to execute scripts, checks, and remediation actions for repeatable IT support issues and Level 1 requests.
Review performance, refine guardrails, and gradually automate a wider range of IT ticket types as confidence increases.
This is ideal for IT teams that:
Clear routing rules and defined processes make it easier to automate IT ticket handling accurately.
Set approval thresholds for higher-risk actions so technicians remain in control where needed.
Up-to-date internal documentation improves Neo's ability to take the correct action for each ticket.
Start with repetitive, low-risk IT tickets first, then expand automation into broader service desk workflows.
Related solutions include MSP software and automated ticketing system with AI.
