IT TICKETING
Automated ticketing for IT teams.
Triage, route, and resolve Level 1 IT tickets inside the PSA you already use. No replatforming, no automation engineer.
01Capabilities
What Neo does.
TRIAGE
Classify every incoming ticket
Type, priority, urgency, client, consistently.
ROUTE
Right tech, right now
Uses calendars, skillsets, and workload, not round-robin.
RESOLVE
L1 end-to-end
Runs the SOP, checks policy, executes the fix, closes the ticket.
MERGE
Duplicate detection
Detects related tickets, merges them, keeps activity clean.
02How it works
Live in two hours.
Connect, configure, go. No code, no long implementation, no automation engineer required.
STEP 01
Plug into your PSA
ConnectWise, Autotask, HaloPSA, SuperOps, Kaseya BMS, OAuth in minutes.
STEP 02
Get the Insights Report
Ranked automation opportunities by hours burned. Pre-built templates included.
STEP 03
Flip on playbooks
Propose-only to start. Move to autonomous per action.
Ready to run this with Neo?
14-day free trial. No credit card. Live in two hours.