ROUTING
Every ticket to the right tech, right now.
Neo checks tech calendars, skillsets, and current workload, then routes. It's not a template, it's how your senior dispatcher would do it.
01Capabilities
What Neo does.
SKILLSET
Tech strengths
Learns which techs are strong at which categories from your historical resolutions.
AVAILABILITY
Calendar-aware
Reads tech calendars and PTO. Doesn't route into a stuck queue.
LOAD
Workload-balanced
Considers what each tech is already handling before assigning.
PRIORITY
SLA-aware
Prioritizes and escalates before SLAs breach.
02How it works
Live in two hours.
Connect, configure, go. No code, no long implementation, no automation engineer required.
STEP 01
Connect PSA + RMM
OAuth in minutes, scoped to what you grant.
STEP 02
Map your team
Tell Neo which techs cover which areas, or let it learn from history.
STEP 03
Flip routing on
Start in propose mode. Move to autonomous once you trust the calls.
Ready to run this with Neo?
14-day free trial. No credit card. Live in two hours.