End-User Support Bot for Microsoft Teams
IT support for your clients' staff, right inside Microsoft Teams. They ask, Neo answers, and opens a ticket when a tech is needed. Under your brand, and you only pay for the people who use it.
About this feature.
Your clients' staff get IT help without leaving Microsoft Teams. They ask a question or paste a screenshot, and Neo reads it, answers from your knowledge base, sorts the simple stuff on the spot, or opens a clean, fully detailed ticket for a technician. When your team replies on that ticket, the update shows up in the same chat. It runs under your brand, and you only pay for the people who actually use it.
What is End-User Support Bot for Microsoft Teams?
It's a front door to IT, sitting in Teams under your brand. Your client's staff ask there, and their request becomes a ticket in your PSA. Behind that ticket, a technician or Neo does the work, whichever fits, and the answer comes back in the same chat either way. So the more you hand to Neo, the more gets solved without a person, and your clients never notice the difference.
How to set up through Neo.
Set it up in the dashboard
Create your support assistant in Neo and point it at your knowledge base. Test it yourself before anyone else sees it.
Make it yours
Add your name, logo, and a welcome message. It shows up as your brand, not Neo's.
Add it to your client's Teams
Send your client's Microsoft 365 admin a link. One click adds the bot to their Teams for everyone.
Staff start getting help
Their employees message the bot and get answers right away. New starters get it automatically, and the first 14 days are free.
Considerations when setting up.
Sees only that one client
Each bot is locked to the client it's installed for. It sees that client's own tickets and your customer-facing docs, and nothing else. Never your other clients, never your internal notes.
It troubleshoots, not just triages
It walks the user through the fix from your knowledge base and closes out the simple stuff right in the chat. Only what actually needs a tech becomes a ticket.
It reads screenshots
A user pastes an error screenshot and the bot reads it, sees the error, and attaches it to the ticket so your tech has it in the PSA.
Tickets land clean
It gathers the full story, what happened, when it started, the error, the device, and writes it into the ticket. Nothing reaches your PSA half-described.
Your team stays in the loop
When a technician replies on the ticket, that update shows up in the same Teams chat, labelled as coming from a person. The user answers there and it lands back on the ticket.
Pay only for who uses it
You're billed per active user, starting at $100/month. People who never message the bot cost nothing, so you can roll it out wide without paying for everyone.
Frequently asked questions.
How much does it cost?+
How is this different from a normal end-user chat tool?+
Is it safe to put in front of my clients' staff?+
Does it use my automation credits?+
Can I make it match my brand?+
Ready to run End-User Support Bot for Microsoft Teams?
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