Neo Agent delivers intelligent RMM agent software that automates monitoring, patching, and remediation. Unlike traditional tools, it doesn’t replace your RMM, PSA, or documentation systems — it works alongside them as a digital worker. Acting as AI-powered remote management software for MSPs, Neo handles Level 1 tasks in real time, turning routine support into fully autonomous workflows.
Remote Monitoring and Management (RMM) software allows MSPs to oversee, maintain, and support client endpoints from a centralized platform. It helps technicians perform updates, manage patches, monitor system performance, and respond to alerts without being physically on site.
Neo Agent enhances this by acting as a digital Level 1 technician that works within your existing RMM environment, automating common tasks and resolutions. Traditional RMM platforms rely on endpoint agents, but with Neo you gain intelligent RMM agent software that not only reports issues but also resolves them automatically.
Remote management software for MSP describes the tools and agents MSPs use to monitor, patch, and manage client devices without being on site. It’s the operational layer behind RMM — collecting telemetry, enforcing updates, running scripts, and triggering workflows that keep endpoints healthy and compliant.
Neo Agent complements this by adding AI-driven execution to your existing stack. Rather than just reporting issues, Neo triages tickets, selects and executes the right remediation, and confirms outcomes — elevating remote management software from visibility to action.
Navigate to the "Integrations" tab and ensure your RMM platform is properly connected and synchronized with Neo.
Use our L1 Engineer interface to enable and configure the "Find and Execute RMM Scripts" capability for Neo.
Since executing RMM scripts is a high-impact action, we strongly recommend configuring human approval so designated technicians can review and authorize Neo's proposed actions.
Regularly review Neo's script execution plans and outcomes to ensure optimal performance and make adjustments as needed.
Neo’s RMM automation works best for MSPs who:
Neo requires complete synchronization with your RMM platform before it can safely perform any script execution actions.
Provide comprehensive custom instructions that clearly define all parameters and considerations Neo should follow when selecting and executing scripts.
Start with a small team of 2-3 experienced technicians as human approvers who can effectively review Neo's proposed actions.
Configure Neo to wait for and verify successful RMM script execution before proceeding with ticket updates.
Learn more about how Neo unifies PSA and RMM as MSP software — and how automated ticket triage reduces the noise for your technicians in Automated Ticket Triage for MSPs.
Looking for RMM integrations? Explore our integrations for Datto RMM and N-able.
