Neo Agent offers powerful, intelligent RMM software for MSPs — integrated into its all-in-one AI automation platform. Unlike traditional tools, Neo doesn’t replace your existing RMM, PSA, or documentation systems. Instead, it acts as a digital worker that connects to these tools, performing tasks that would normally require a Level 1 technician. Neo monitors your environment in real time, learns from historical events, and acts automatically using AI-driven logic. From patch management and system alerts to proactive remediation, Neo turns traditional MSP RMM into a fully autonomous workflow layer.
Remote Monitoring and Management (RMM) software allows MSPs to oversee, maintain, and support client endpoints from a centralized platform. It helps technicians perform updates, manage patches, monitor system performance, and respond to alerts without being physically on site.
Neo Agent enhances this by acting as a digital Level 1 technician that works within your existing RMM environment, automating common tasks and resolutions.
Navigate to the "Integrations" tab and ensure your RMM platform is properly connected and synchronized with Neo.
Use our L1 Engineer interface to enable and configure the "Find and Execute RMM Scripts" capability for Neo.
Since executing RMM scripts is a high-impact action, we strongly recommend configuring human approval so designated technicians can review and authorize Neo's proposed actions.
Regularly review Neo's script execution plans and outcomes to ensure optimal performance and make adjustments as needed.
Neo’s RMM automation works best for MSPs who:
Neo requires complete synchronization with your RMM platform before it can safely perform any script execution actions.
Provide comprehensive custom instructions that clearly define all parameters and considerations Neo should follow when selecting and executing scripts.
Start with a small team of 2-3 experienced technicians as human approvers who can effectively review Neo's proposed actions.
Configure Neo to wait for and verify successful RMM script execution before proceeding with ticket updates.
