Automated RMM Script Execution
Neo's RMM script execution feature enables automatic identification and deployment of relevant scripts to address common IT issues. By analyzing ticket content and historical resolution data, Neo can search through your existing RMM script library to find and recommend the most appropriate scripts to resolve the current issue. This capability significantly reduces manual troubleshooting time, ensures consistent application of proven fixes, and accelerates resolution times for common technical problems. See how Neo connects script execution with MSP AI for proactive remediation. Want to cut noise before it hits your technicians? Explore automated ticket triage for MSPs as part of a unified automation strategy.
RMM scripts are small, repeatable automations that run on managed endpoints to perform IT management tasks—such as patching, service restarts, disk cleanups, user or policy changes, and diagnostics. In MSP environments, RMM scripts help standardize L1 work at scale, reduce ticket backlogs, and improve response times. By selecting, sequencing, and verifying the right rmm scripts for IT management, Neo automates routine fixes safely and consistently.
Navigate to the "Integrations" tab and ensure your RMM platform is properly connected and synchronized with Neo.
Use our L1 Engineer interface to enable and configure the "Find and Execute RMM Scripts" capability for Neo.
Since executing RMM scripts is a high-impact action, we strongly recommend configuring human approval so designated technicians can review and authorize Neo's proposed actions.
Regularly review Neo's script execution plans and outcomes to ensure optimal performance and make adjustments as needed.
Neo requires complete synchronization with your RMM platform before it can safely perform any script execution actions.
Provide comprehensive custom instructions that clearly define all parameters and considerations Neo should follow when selecting and executing scripts.
Start with a small team of 2-3 experienced technicians as human approvers who can effectively review Neo's proposed actions.
Configure Neo to wait for and verify successful RMM script execution before proceeding with ticket updates.
