IT service desk teams are responsible for handling a wide range of tickets, from simple password resets to complex hardware failures. With so many tickets to manage, it can be difficult for service desk teams to keep up. This is where Neoagent comes in.
Neoagent is a powerful AI-powered tool that can act like a second brain for IT service desk teams. Neoagent can automatically analyse tickets, identify patterns, and recommend solutions. This allows service desk teams to solve tickets quicker and more efficiently.
Neoagent can help IT service desk teams:
Service Desk Of The Future
- Neoagent can automatically analyse tickets: Neoagent can automatically analyze tickets and identify the root cause of the problem. This allows service desk teams to quickly identify the correct solution and resolve the ticket.
- Neoagent can identify patterns: Neoagent can identify patterns in tickets. This allows service desk teams to see what problems are most common and what solutions are most effective. This information can then be used to prevent future problems.
- Neoagent can recommend solutions: Neoagent can recommend solutions to tickets. This can save service desk teams time and effort.
- Neoagent can integrate with other systems: Neoagent can integrate with other systems, such as CRM and ticketing systems. This allows Neoagent to access a wider range of data and provide more comprehensive insights.
Most importantly, Neoagent can integrate with your ticketing systems and storage repositories. This allows Neoagent to access a wider range of data and provide more comprehensive insights.
Overall, Neoagent is a powerful AI-powered tool that can help IT service desk teams to solve tickets quicker and more efficiently. By acting like a second brain, Neoagent can help service desk teams to save time, reduce costs, and improve customer satisfaction.
Benefits of using Neogent
- Reduced ticket volume: Neoagent can help to reduce the volume of tickets by automatically resolving simple problems. This frees up the time of service desk agents so that they can focus on more complex issues.
- Improved customer satisfaction: Neoagent can help to improve customer satisfaction by providing faster and more accurate resolutions to tickets. Customers are more likely to be satisfied when their problems are resolved quickly and efficiently.
- Increased productivity: Neoagent can help to increase the productivity of service desk agents by automating repetitive tasks. This frees up agents to focus on more strategic tasks, such as improving processes and developing new solutions.
Statistics on IT Tickets and How They Don’t Perform to Customer Requirements
According to a recent study by Gartner, the average resolution time for IT tickets is 12 hours. However, the study also found that 60% of customers are not satisfied with the resolution time for their IT tickets. This means that there is a significant opportunity for IT service desk teams to improve the speed and efficiency of their ticket resolution process.
Neoagent can help IT service desk teams to improve the speed and efficiency of their ticket resolution process by automating many of the tasks involved in the process. As a result, Neoagent can help IT service desk teams to resolve tickets quicker and more efficiently, which can lead to improved customer satisfaction.
Here are some additional statistics on IT tickets and how they don’t perform to customer requirements:
- 90% of customers expect their IT issues to be resolved within 24 hours.
- 60% of customers are more likely to do business with a company that provides excellent customer service.
- 75% of customers will switch to a competitor if they have a negative customer service experience.
These statistics show that customer satisfaction with IT service is critical to the success of any business. By using Neoagent, IT service desk teams can improve the speed and efficiency of their ticket resolution process, which can lead to improved customer satisfaction and loyalty.
Book a demo now and see how we can move your Managed service desk to become fully AI enabled.
