IT Resolution with AI – How NeoAgent Empowers MSPs with ConnectWise and AutoTask Integration

IT Resolution with AI

The IT landscape is evolving faster than ever, and Managed Service Providers (MSPs) face the constant challenge of maintaining efficiency while delivering exceptional service. Ticket resolution times are crucial, yet manual troubleshooting can be slow and resource-intensive. This is where IT resolution with AI using NeoAgent is a game-changer.

Revolutionising IT Support -IT resolution with AI in your MSP

By leveraging the power of Artificial Intelligence, MSPs can transform their ticketing systems into self-healing machines. NeoAgent stands at the forefront of this revolution, offering AI-powered solutions specifically designed for ConnectWise and AutoTask platforms. Their intelligent virtual agent is delivered in Microsoft Teams called NeoAgent and seamlessly integrate with your existing workflow, automating repetitive tasks and empowering faster, more accurate resolutions to customer support requests.

Here’s how NeoAgent empowers MSPs to get quicker IT resolutions with AI:

  • Reduced Ticket Resolution Times: NeoAgent handle Tier 1 tickets, resolving common issues instantly without human intervention. This frees up technicians for complex tasks, significantly reducing average resolution times.
  • Increased First Contact Resolution: NeoAgent engages users in natural conversations, diagnosing issues and guiding them through self-resolution steps. This boosts first contact resolution rates, reducing escalations and improving customer satisfaction.
  • Enhanced Technician Productivity: By automating routine tasks, NeoAgent frees up technicians’ time for high-value activities like strategic planning, proactive maintenance, and complex problem-solving.
  • Improved Knowledge Base Utilisation: NeoAgent leverages your existing knowledge base, historical resolved tickets and intelligently suggests relevant articles and solutions to users and technicians alike. This promotes knowledge sharing and improves overall efficiency.
  • Seamless Integration with ConnectWise and AutoTask: NeoAgent integrates seamlessly with both ConnectWise and AutoTask platforms and use the power of AI to learn about every customer and every resolution ensuring a smooth and familiar user experience for technicians and clients.

The NeoAgent Advantage:

Untitled design 68 1

Beyond the capabilities mentioned above, NeoAgent offers several unique advantages:

  • Advanced Natural Language Processing (NLP): NeoAgents understand natural language, mimicking human-like conversations for a more intuitive user experience.
  • Self-Learning Capabilities: NeoAgent continuously learns from user interactions and feedback, improving their accuracy and effectiveness over time.
  • Customisation and Flexibility: NeoAgent solutions are customisable to your specific needs and workflows, ensuring a perfect fit for your organisation.
  • Measurable ROI: NeoAgent provides immediate savings, allowing you to track and measure your return on investment.

Ready to Embrace AI-Powered IT Resolution?

Don’t let your IT team drown in repetitive tasks and escalating tickets. Take advantage of the power of IT resolution with AI.

Contact today and discover how their AI-powered solutions can help you:

  • Reduce ticket resolution times by up to 50%
  • Increase first contact resolution rates by 30%
  • Boost technician productivity by 20%
  • Improve customer satisfaction
  • Achieve measurable ROI

Want to see how AI has helped other MSP’s solve their issues and their experience working with NeoAgent’s teams click here to see how

Visit to learn more and schedule a free consultation. Unleash the power of AI and transform your IT support landscape!

More to explore