NEO AGENT
BUILDERS
LOUNGE
MONTHLY SESSION · EPISODE 03

Build smarter, share ideas, automate more. Your monthly front-row seat to everything Neo: what's new, what's coming, and how MSPs like you are putting Neo to work. Part product update, part build session, part show-and-tell.

The next session is not announced yet.

TUE, SEP 15 11:00 AM ET 60 MIN · LIVE
ADD TO CALENDAR GOOGLE· OUTLOOK· ICS
SPEAKERS
Ryan Rolph
Ryan Rolph
Automation Engineer · Neo Agent
EC
Eli Coopersmith
Client Services · Integrated Technology Systems
AS
Anton Shumskih
Co-founder & CTO · Neo Agent
Maria Laura Tarabillo
Maria Laura Tarabillo
Host · Neo Agent
Save your seat in the Lounge
Free to join. Can't make it live? Register anyway and we'll send you the recording.
No spam. One reminder before the session, and the recording after.
Registration opens when the next session is announced.
You're in the Lounge
Check your inbox for your confirmation — we'll email the join link before the session. Can't make it live? We'll send you the recording.
ADD TO CALENDAR GOOGLE· ICS
ON THE AGENDA

What we'll cover

00:00Welcome & what shipped this monthQuick welcome, and the features that landed since last time5 min
00:05Triage and dispatch, built from a blank tenantRyan Rolph (Automation Engineer) connects a PSA, builds triage in test mode, chains dispatch onto it, uses the Train button and flips it live. One ticket goes end to end on screen25 min
00:30Built with Neo: a dozen agents, and not an engineerEli Coopersmith, client services lead at Integrated Technology Systems in New York, on the dozen agents he has built on ConnectWise since June: what he built in what order, what broke on the way, what he would do differently, and how triage came to run on about 1,300 tickets a month with the dispatcher role moved onto other work15 min
00:45Community Q&A & discussionOpen Q&A hosted by Anton Shumskih (Co-founder & CTO): ask the team and presenters anything, and swap ideas with other builders15 min
FAQ

Common questions

Do I have to attend live?+

Nope. Register and we'll send the recording so you can catch up whenever.

How long is each session?+

About an hour, including time for your questions.

Do I need to prepare anything?+

Not a thing. Just bring your questions and curiosity.

Who's it for?+

MSPs using Neo, MSPs on a trial, and anyone curious about what AI-native ticket automation can do.

How much does it cost?+

It's free to join.